Refund policy

Our policy lasts 14 days from the date of delivery. If 14 days have passed since your purchase was delivered, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened with the seal intact, and in the same condition that you received it. It must also be in the original packaging.

Due to food safety regulations, we cannot accept returns of opened honey jars.

Several types of goods are exempt from being returned:

• Opened or used honey products
• Products without original seals

   

   

  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-7 business days.

  Late or missing refunds (if applicable)

  If you haven't received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at [beerooted.org@gmail.com].